Kyc

Know Your Customer (KYC) Policy

T20fun administers Know Your Customer procedures to verify player identities, prevent fraud, safeguard funds, and ensure compliance with anti money laundering and licensing requirements. This policy describes the verification steps required to access and use T20fun services.

Scope and Triggers

The following circumstances may require KYC verification: at account registration; prior to processing withdrawals; when activity is flagged as high risk; and in response to regulatory or licensing requirements. T20fun may request supporting documents and suspend or restrict access until verification is complete.

Age and Eligibility

Participants must be at least 18 years old or the minimum age legally permissible in their jurisdiction. It is unlawful to participate while under the minimum age. If underage participation is suspected, the account may be suspended pending verification and future eligibility determination.

Verification Elements

1. Identity Verification: The user must provide government issued identification showing full name, date of birth, and photograph. Acceptable documents include a valid passport, national identity card, or driver’s license. If no photo ID is available, alternative verification may include a birth certificate, provided that a live photo of the user holding the birth certificate is submitted.
2. Address Verification: The user must provide documentation confirming their residential address, issued within the last three months. Acceptable documents include utility bills (electricity, water, gas, internet, or telephone), bank statements, or official government correspondence showing the user’s name and current address.
3. Payment Verification: For security and anti money laundering, the user may be required to verify ownership of payment methods used for deposits or withdrawals. This may include a copy of the front side of a payment card (with only the first six and last four digits visible), or screenshots/statements confirming ownership of an e-wallet or bank account. Crypto transactions may require wallet transaction screenshots and confirmation of ownership.

Documentation Submission and Review

Documents should be uploaded via the secure verification portal within the user’s account. If a withdrawal is requested, the required verification documents must be provided within 48 hours. Verified documents will be reviewed within a maximum of three business days. Withdrawals will not be processed until verification is complete. T20fun may request additional information if needed.

Enhanced Due Diligence

For higher risk customers or transactions, T20fun may conduct enhanced due diligence, including requests for source of funds documentation, enhanced transaction monitoring, and additional identity checks. Communications will specify the information sought and the deadlines for submission.

Data Protection and Privacy

Personal data collected for KYC purposes will be processed in accordance with applicable data protection laws and our privacy framework. Data will be used solely for verification, compliance, and security purposes and may be disclosed to authorized service providers or as required by law. Retention and access rights will be governed by policy and law.

Non-Compliance and Consequences

Failure to complete KYC verification may result in restrictions on account activity, withholding of withdrawals, or suspension of access. Reinstatement of full service is subject to successful verification and compliance with applicable laws and licensing obligations. Regulatory authorities may be notified of suspicious activity as required by law.

Account Access and Suspension

T20fun reserves the right to suspend, restrict, or close a customer account at its sole discretion if there is non-compliance, suspected fraud, or other ground under these terms. The customer will be notified by in site messaging or email. During suspension, access to the account and funds may be restricted or blocked.

Self-Exclusion and Responsible Gambling

As part of responsible gaming, T20fun provides self-exclusion options and access to responsible gambling resources. Self-exclusion may require ongoing verification or temporary restrictions as part of the program.

Support and How to Get Help

Questions about the KYC process or verification requirements can be directed to T20fun Support via the in site Help Center. Response times will be provided at the time of inquiry, and urgent matters may be escalated to the compliance team as required.